Yesterday at the SIME conference in Stockholm I was part of a keynote session around the topic: “It’s TIME to change”. The whole theme of SIME is based around change and the DNA of change and in case of our session they had someone from the Telecom, Internet (me), Media and Entertainment sector to talk about this (hence the ‘TIME’). I’ve uploaded my presentation to Slideshare but because it doesn’t really say much on the slides, I’ll outline my talk a bit.
We each had about 15 minutes to talk so I decided not to show videos or anything, but added a slide with a whole bunch of links at the end of the presentation for more info (and credits of course).
There were 2 big elements I wanted to talk about at SIME. I know not everyone thinks about Microsoft right away when thinking about change and innovation so first I wanted to talk a little bit about how I do believe we have changed what we do and how we do that over the last years. Second I wanted to talk about the elements that I think are part of this DNA of change, specifically for digital/online.
I had to start with the Blue Monster on this one (given the topic of change) as an introduction to a few examples of how we are trying to innovate in several areas: WorldWide Telescope, Live Maps 3D, Surface computing, Boku, Photosynth, Deepzoom as used for Hard Rock Memorabilia, SenseWeb, HIV vaccination research, … For Photosynth for instance, looking at Blaise’s talk at TED, it became clear this isn’t just a new way to stitch photo’s but that there are some ideas being researched on how this might change surfing the web in general. Pretty cool stuff, you have to see that video from TED if you haven’t done so already, seriously!
But just like JP replied to Hugh, the world wants Microsoft to change as well (slide 10) and also there I think there are fundamental changes going on the last few years. The latest Silverlight toolkit is open source. I don’t remember exactly where I read this but Microsoft submitted two licenses to the Open Source Initiative in 2004. Now there are 500 and there are at least 80,000 Open Source apps that run on Windows. Another change (slide 12) is a new focus on experience and not just features – or not just about what’s in the box, but also how you take it out of it and use it ;) Think about the Zune, Live Mesh, the new Windows Live, new Xbox Live Dashboard, Office 2007, Windows7, etc.
I often use the analogy of Microsoft being this huge ship on which a whole bunch of people are working hard to make it turn, but as happens with boats of that size it takes time before you see it happen. Therefore Robert Scoble’s quote after the Azure launch was even more interesting to see for me (slide 14).
Photo by http://flickr.com/photos/mathys/
So okay, talk about change in general now. First of all I think it’s important to be aware of what is going on, referring to Patrick McDevitt’s (TeleAtlas) superb talk at Web2.0 in Berlin where he talked about ‘”Detecting change in a changing world” using both research as community input to do so. Check out his talk. This is not only true for maps though. As a business you need to find ways to understand which changes are relevant to you and which aren’t. Using both research and the wisdom of the crowd is valuable for all of us. Trust (slide 16) your consumers. In an age when consumers started to trust strangers, it’s all to bad seeing some companies don’t even trust their own customers.
Another element of change, which I find very important is hackability. Make things hackable (slide 18), give people pieces to copy, to re-create, … and they might change your product, service, marketing campaign, … into something you might not have imagined. In a way the initial IBM PC is a very good example of that. You could by a white label PC, change the parts of it, build your own – and make it look like pretty much anything if you want. Same for advertising – It’s not what advertising does to the consumer, it’s what the consumer does to advertising (sorry for not remembering who said this first).
But while you change, don’t forget to keep focus on the outcome, your end goal (slide 19). Dopplr for instance is extremely good at that, pretty much everything they add to the service, adds value to the service. Not sure if could say the same for Technorati or Bloglines. Focus more on the experience (slide 20), something we might have learned the hard way but it is more important than ever. Why would people care about unboxing if it wasn’t important.
Digital also enables much easier to engage and interact in realtime (slide 21) – thanks Ag8! Take advantage of that, find out in realtime what people think, how they use things, where they are, … whatever adds value for you and your customers. Change the way you talk to your customers, or better talk with your customers. Too bad I couldn’t show the Bring The Love Back video (slide 22), SIME was after all in a movie theatre.
Think about context (slide 23)! And how you have to change the content based on the channel you’re using (rather than for the medium that is used to deliver it). Tom and David at Ag8 are bringing a strong message that is linked to this around metamedia instead of crossmedia. Be sure to check that out as well.
Change is inevitable – except from a vending machine ;) (slide 25). Which aspects about the DNA of change in this digital world do you think I forgot, I’m interested to get your opinion about that. I tried to put in as much as possible within the 15 minutes I got but would love to discuss further.