Good is the enemy of great

‘Kun det bedste er godt nok’ (‘Only the best is good enough’) is the LEGO company motto.

“Since its first interlocking brick was launched in 1949 it has become more popular than any toy in history. Every second, seven new boxes of Lego are sold; for every person in the world, there are 62 Lego pieces; Lego people – mini-figures, as they’re known – outnumber real people. You’d think it would be impossible to to go wrong with a brand as beloved as that.”

Yet five years ago, they almost went bankrupt.

LEGO

“The problem lay not with the product, but with the company’s attempts in the Nineties to make itself more modern and relevant in the age of video games. It had attempted to broaden its appeal to the young female market; it had tried to become a lifestyle brand with its own lines of clothes and watches; it had built more theme parks. But in doing so it had neglected its core business.”

This is a fascinating story of a company that reinvented itself by going back to the core. With some incredible pictures from the inside, great stuff.

Advertisement

SMC2009: Marketing Renaissance

For more than 20 years I believe Stichting Marketing organizes the biggest Marketing conference in the country… and I’ve never ever felt the need to go before. For one because the 2 day congress happens to end on a Saturday, but also because I’ve always seen it as a well established marketing congress for well established marketers hearing to hear about … well you catch my drift I suppose. This year I was invited by the organization (thanks to @mediagast) so no reason not to check it out this time.

So I went to the congress, and truth to be told, I had high expectations. I hoped Stichting Marketing proved me wrong about my opinion about the congress, I hoped to see some interesting and inspiring talks and (last but not least) I really hoped to see at least a few speakers that could make that connection between the more traditional way of marketing versus what we’re all supposed to be doing right now. Why? Because there was a window of opportunity given the audience’s background I suppose. And the premise seemed to be right:

“There’s a growing consensus that in times like these not every ‘old rule’ still applies. More than ever, we have to be smart in marketing. Rationalizing our structures or adapting old models just won’t do it anymore. … We have to understand that marketing solutions are not there for eternity just because we’ve successfully used them in the past. Some insights still apply, others are clearly past their shelf life. What we need, in other words, is a true marketing renaissance.”

We kicked off day one in rather good fashion, Don Sull (Professor of Strategy of London Business School) did a talk on “The Upside of Turbulence”. And just as the title already suggests, Don talked about the opportunities you have in times of turbulence, stating clearly there aren’t just downsides linked to it. He showed us he sees to different kinds of ways to deal with turbulence, one being ‘agility’ and the other ‘absorption’. Something he explained using the famous Rumble in the Jungle fight between Foreman (‘absorption’) and Ali (‘agility’). Conclusion of all of this being you got to have both to be able to deal with turbulence in the best possible way.

After a quick stint from Nokia’s Global Marketing SVP (I’m sure he knows what he’s doing but presenting is clearly not his ‘shtick’) we got Jonathan Salem Baskin to talk about the “Digital Plague”.

jonathansalembaskin

I expected quite a lot from this presentation and I think I was kind of severe afterwards to Jonathan when I told him he had missed the opportunity to really convince people. We agree on the main idea of his presentation, saying digital is not just something you do aside it is part of the whole thing. You don’t need a digital strategy, you need a business strategy (just like before) that’s ready for the digital age. Why missed opportunity? Because I don’t think it came across that way to everybody, I think some people will have walked out of that presentation thinking that doing business as usual is just fine. Anyway, that might be just me – I still enjoyed the presentation and we had a great chat afterwards so that’s good :).

Day two opened with Charlene Li, another keynote I was looking out for. Great personality, nice talk and we had a quick chat afterwards as well but nothing new to learn. The talk we had afterwards was related to the work of an analyst and it’s one of the things I still miss in presentations such as Charlene’s – tangible examples from non global high involvement consumer brands. It’s on thing to analyze why Vodafone or DELL have been successful with some of their social media activities, building and implementing your own strategy for a brand of say sandwich meat is something else. Charlene still is one to watch though, don’t get me wrong on that. Here’s Charlene’s presentation btw.

Dan Hill (President Sensory Logic) told us we get way more effect by being on-emotion instead of on-message, playing on human emotions instead of being factual. Nice talk but hardly anything new. And sometimes jumping conclusions – Dan showed some eye-tracking research showing people didn’t look at the ads to then suggest to change the ad placements… now that’s not really what this means right? Then Niraj Dawar (Professor of Marketing, Ivey Business School Canada) talked about “Downstream Innovation”, an interesting talk about re-focusing our innovation efforts into how we deliver products to consumers instead of just on what to deliver. We at Duval Guillaume often also ask our clients about the why on top of that.

Last but not least, our own Geert Noels (Econopolis) closed the congress. Always good to see someone looking at something you know from a totally different angle, this time Geert who is an economist shared his look on marketing with us. You can find his “Marketing lessons from the Econoshock” right here. Just started a conversation with Geert on Twitter about his presentation, let’s see where that leads us ;)

Anyway, that was that. I enjoyed the congress, it was good meeting up with people as usual but I did miss eye-opening, truly inspirational talks… presentations that would have people go home and change the way they do marketing. Maybe next year?

The Avatar Marketplace

Branded virtual clothes spotted in the Xbox Avatar Marketplace. This means you can now buy Adidas, Quicksilver, … gear for your Xbox avatar, great stuff. Before I go any further you need to understand something though. The Xbox avatar used to be a small square icon just like the avatars you see at whatever internet service of choice. Twitter, Friendfeed, … you name it. With the latest release of the Xbox dashboard last year they changed all that for the Xbox though. Avatars now became virtual 3D characters which you could personalize to your own wish, making them look like you as much as possible (or not at all).

xboxavatar

That’s all fun and games but the real importance of all this is only showing now with the launch (beta still) of games such as ‘1 vs 100’ in which you literally play the well known tv show on your Xbox against another 100 real people. And you might have guessed it, the game is showing a virtual studio full of avatars of the people playing. The new avatar, a better representation of you and not just a little square anymore. Thus the importance of brands being very valuable in this context.

Today Adidas, Quicksilver (and maybe some others) are present with virtual versions of a part of their real collection. Should this be limited to fashion brands only, sure not. And should it be limited to existing clothes only, sure not. Wouldn’t it be cool if someone actually launches a new collection on the Avatar Marketplace first, I think it would. Yep, we’re definitely only just scratching the surface here – to be continued for sure!

What a ride!

The last 2 months have been kinda crazy. After my last day at  Microsoft, I started jobhunting right away, jobhunting new style that is – using my blog, Twitter, LinkedIn, … and every other network that could help me spread the word. Interestingly enough it all became a bit of an experiment along the way as well, like when I introduced the #hirefriday tag, but nevertheless still a rather unpleasant reality of being unemployed during a crisis. Lucky enough for me things paid off rather quickly and 5-6 weeks after my last day at Microsoft I started working again.

My new home is Duval Guillaume, an idea-centric communications agency with offices in Antwerp and Brussels. Since 3 weeks you can find me in the Brussels office (photo below) as the new head of strategy there. But more on what I’m doing there in future blogposts.

What the office looks like

A lot of people have been very helpful during all those weeks and I’m very thankful for that. I realize I have been pretty silent on this blog during most of that time but we’ll be going to a more regular rhythm again soon. First I need to change a few things here, for one I should really get that self hosting thing going (yeah I know it’s not the first time I talk about this).

Turn on the pre-recorded website

My buddy Matth just IM’ed me this one, a pretty engaging promotion from ING for their Lion Deposit. I reckon it’s not easy to make promotions for banks these days given the whole sector lost quite some trust with their customers… like me for instance.

I won’t say too much about it as you have to go see for yourself but know that not all is in English (although you’ll get the idea). I especially like the banner girl… and her preference for Yahoo! banners, as they are bigger and allow for more creativity. You’ll :)

INGLionDeposit

And yes I know similar things like this have been done before, but that doesn’t mean this doesn’t work. I watched it until the end… and I even clicked. Was this created by Emakina? Job well done to whomever did this anyway!

Candlelight

I’m pretty sure the guys at Buzzing Bees won’t mind but I have copy their latest post, it’s too good. They show the latest commercial made for Electrabel by Famous – filmed in Stop Motion with 288.000 candles. Note – Electrabel is a energy provider.

Here’s the making of:

Great stuff Famous!

All new Windows Live

Last week we announced the all new Windows Live, updating some existing services and adding new ones. Windows Live is basically split up in 2 free rich web services (such as Hotmail, Skydrive, …) and also free downloadable software called Windows Live Essentials. The software has been in public beta for some weeks now, but last week we announced the full story including the web services part. To be totally clear, the web services will be rolled out soon, but here’s what they’ll look like.

Together with the folks from CommonCraft they made a little movie – in the known style – to explain it all a bit more.

winlivefilm

What it all means? It’s almost there, it looks good and I can finally talk about it :) I’ve been using the full set of services and clients for a while now I find it the best release (this on is called ‘wave 3’ internally) so far. Checking on the blogs after the announcement shows that most bloggers, reviewers, … seem to agree. So that’s even better. Hope you will all like it too, here are some quotes:

”My early reaction is surprisingly positive, and I can’t say that the two earlier Live Waves impressed me. Microsoft had the right concepts, but marginally executed on them. Wave 3 feels different and may follow the old axiom that Microsoft gets things right on the third version. The private beta was very fast—surprisingly so. Response was quicker than running desktop applications in Windows.” Joe Wilcox (Microsoft Watch)

“Microsoft’s software plus services strategy has clearly infiltrated Live.com as well as their approach with Office. Live.com users can now access a variety of online services like mail, calendar, photos, online storage, etc., as well as downloaded services that include a mail client, instant messaging, Movie Maker, Photo Gallery, the Toolbar and other services. And now it’s also one big social network. The result is an impressive personal productivity suite that makes me almost wish I wasn’t solely a Mac user.” Michael Arrington (Techcrunch)

“This is Big. Overall, these new services represent a major upgrade to the online part of the Windows Live suite. Microsoft is clearly trying to challenge both Yahoo and Google with its new photo application, while the new profiles and groups tie all the Live services together into a very sophisticated social network.” Frederic Lardinois (ReadWriteWeb)

I hope you all take some time to check out what’s available already and check all of it once it’s out there. With the renewed services, more integrated approach, 25G of free storage, social network partner integration, … I really think it’s worth it.

Personal/corporate identity

Last week at SIME during the first speaker gathering Ola Ahlvarsson (CEO of SIME) thought it was a good idea to introduce Thomas Crampton and myself to each other… he sure was right :) Thanks for that Ola!

We got talking right away (part of which translated in a little video interview – see below) on several things relating blogging, corporate blogging, identities, transparency, … and how difficult it can be to turn small company learnings to good use at corporations, or how US learnings wouldn’t necessarily work in Europe or Asia (where you don’t have one market / one language).

Interestingly enough, the topic seems to surface at other places as well these days, look at this post on MarketingProfs for instance. The video below is part of the conversation I had with Thomas, focusing on identities. Thomas called it “difficulty of blogging for Microsoft”, I see it more as “challenges in corporate social media” or something but that doesn’t sound half as good… and the chat would have been the same anyway so why bother ;)

The reason for this was the notion that corporate blogging projects that get listed this days only seem to relate to initiatives that are set up centrally and less about the ‘accidental spokesperson’. LionelatDell or ComcastCares (aka Frank) or … are real people, real but corporate identities, transparent and honest (I presume) but set up for the company they work for. What if you (like myself) already have that presence and identity, which is personal, but talks about work stuff as well? What if you set up a corporate initiative next to your own, that you own for a long time already? Again, not really problems, but questions/challenges I like to think about… and so does Thomas.