Dare to say ‘focus on the consumer’ one more time

[Rant alert] Seriously. I’ve had it with this gratuitous expression. I get it, we all get it by now don’t we? There’s no reason for every presentation to feature a slide with this so called knowledge and then someone in the audience will tweet it and it’ll definitely generate a few retweets. And every time I can’t help thinking: why?

It’s not like I don’t agree, but isn’t that just the most obvious thing to say? That’s hardly rocket science is it. I find it even obnoxious if you are running a business or in charge of marketing that wouldn’t be the case by default. How do you believe you are ever going to win in business if you’re decisions are all based on everything but the consumer. And how do you deal with your marketing when the consumer is not present in how you build out your plans? Seriously. The fact that there are still so many people that ‘see the light’ when someone tells them they should focus on the consumer is beyond anything I can understand.

And – like I’ve written before – I don’t see how it changes how companies operate. Credit where credit is due, you see some companies transform, but since we can all maybe name just only a few I guess that proves they are still exceptions to the rule. Companies don’t all of a sudden focus on the consumer, they couldn’t even if they wanted to. In many cases they have little to no view on who those consumers really are. And then I don’t mean 18-55 year old women or millenials because those descriptions do more to prove my point than than anything else. Even in the age of ‘big data’ most brands don’t have too much of an idea about their consumer base, let’s just be honest about it. And how can you focus on someone if you don’t even know who that someone is?

So stop saying, start acting.
Please.

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