Right about a year ago I wrote this thought:
“With more and more agencies adopting new ways to get the connection between their clients the advertisers and the consumer, I think it’s time they rethink themselves as well and look at how they can serve their clients, their customers a bit better. Just a thought.”
It was at a time that I was working simultaneously with several different agencies across Europe and it struck me how all of them were telling me to focus more on the customer etc while in the meantime operating on a very self-centric approach themselves.
I was reminded of this post (and discussion) this week as Alain Thys and Stefan Kolle from FutureLab released a new report around exactly that topic:
“This is the free version of the Futurelab report on the growing disconnect between what advertising agencies offer, and what their clients are looking for. If you wish to purchase the full report with 60 pages of strategic insights and recommendations, go to: www.futurelab.net/agencyreport.”