'Cross The Breeze

Famous Jaffe

September 9, 2008 by Kris Hoet 2 Comments

Last Friday I was invited by Famous to come to their annual BBQ at the Africa Museum in Brussels. They also had arranged for Joseph Jaffe to come and talk about The Conversation to the audience of marketers and advertisers. I had wanted to see Jaffe present again as last (and first) time I saw him was in November 2005 and it was good. Given the post about that presentation was only the second one I had ever written on a blog, it’s fair to say it was part of the reason that I got into blogging to begin with (just like reading “Naked Conversations” was another one). Another reason why I was interested to go was because it would be a good opportunity to finally meet face to face, after several conversations online.

And just like in 2005, Jaffe never seems to disappoint as a presenter. Reading his books always leave me somewhere in the middle, I like them because they’re well written but most of the content is not new to me so that makes them less interesting. But then again, I don’t belong to the core target audience for these books either. The marketers and advertisers invited by Famous do belong to that audience though and I really hope they will read the book. Since everyone received a free copy that shouldn’t be too much of a challenge :)

One of the slides that interested me most was the one above about “The Conversational Marketing Construct”. I thought it was an interesting exercise on defining the innovation process, and something we ought to use to check on our own progress with Bring The Love Back.

Overall, very good presentation and glad to finally meet Joseph in person. There were a lot of good statements being made during the presentation but since Clo captured most of them in her Twitter stream, I suggest you check that one out. My favorites:

… And this is my social security number and my bank account. Since you’re all marketing professionals I know you’ll be too lazy to use the data to get into contact with me anyway” (when showing his AMEX, bank account, etc details on his ‘who’s Jaffe’ slide)

Or this one…

It’s not enough to get your foot in the door. Consumers are now so powerful they would break it. They would have to ask you in.

ageofconversation, belgium, books, conference, inspiration, marketing, media, presentation, quote, social media

advertising, africa, agency, conversation, famous, jaffejuice, josephjaffe, marketing, museum, presentation

Consumer terrorism

August 13, 2008 by Kris Hoet 5 Comments

I was rather surprised just a few minutes ago while reading a blog post from fellow Belgian blogger Ine. The post is in Dutch so I’ll translate a bit for you. Ine talks about an email she received from the BDMA – association from Belgian Direct Marketers – about their new congress: “Revenge of the I”. The email has some of the almost standard mumbo-jumbo in there like ‘in ages of consumer empowerment, social networks…’ catch my drift? And that’s all fair to be frank, but then there’s this rather odd sentence saying (and it’s a translation, I’ll do the best to keep the original sentiment):

“During the congress we’ll deepdive into the current era of ‘consumer terrorism’ that is coming up with the rise of digital and social technologies such as blogs, social networks and email.”

Consumer terrorism?! No speakers have been announced yet but I expect to see people from the Computer Crime Unit and others to learn direct marketers how to deal with dangerous bloggers and Facebookers.

Although on a slightly different note, it reminded me of another marketing event/congress organized in Belgium: Customer First… or should I say Digital Marketing First, since that’s what they’ve changed the name to for this year’s event. What’s the idea behind that? Who decides these things? It’s like saying: forget about the customer, this event is about us against traditional advertising and stuff so we have to change the name here!”

In the meantime the Belgian marketing publications ‘MM’ and ‘Pub’ are still as they were 5 years ago, so are their websites (and yes it’s still forbidden to link to MM.be) so I guess I shouldn’t be surprised of all this Belgian Digital Marketers against Consumer Terrorism stuff anyway I guess…

advertising, belgium, conference, internet, marketing, media, quote, social media

advertising, bdma, congress, consumer, marketing, media, mm, pub, slogan, terrorism

Beyond the hype

June 30, 2008 by Kris Hoet 7 Comments

Content is King! Content is dead, Community is King! Context is King.… etc etc. What is right and what is wrong about all this? There are a few things I learned over time that I think are important values in marketing today. Let me know what you think. And by the way, it’s not one or the other right, it’s the combination of all of them.

Content is King

It’s clear it’s some people agree and some don’t on this statement, more than anything else this has sparked many discussion already and also I have written about it before. Mitch Joel says content is everything, Doc Searls said right the opposite and I respect them both, still I’m with Mitch on this one. And this is not just an online thing either. Whether you talk about Google’s search index, a blogpost, … it’s where it all starts. What has changed most vs. when we started using ‘Content is King’ in the nineties is the fact that creating content has become a lot more democratic these days, today you and I can create a lot more and easier than ever before.

Distribution is Queen

But content is not all. I think it was when email marketing really began to take off that we added ‘Distribution is Queen’ to the first statement about content being king. All of a sudden we were talking about push vs. pull, permission marketing, etc and it was clear that getting your content out there using more channels than the one it was initially created for was a good idea. That was back then. Today we have RSS, widgets, SEO, APIs, … and all kinds of different ways to get content distributed. Taking the example again of Google’s index being content, then we have to recognize that the clean and fast landing page, fast search, AdSense, etc etc also have been crucial in their success. Distrubution trumps destination.

Context Matters

You got great content and I can access it the way I prefer… still I need to be in the mood for it. Is this the right occasion, or that right timing? John Dodds recently said (when talking about content): “Your focus should be on giving people content they want, when they want it and realise that as soon as you don’t, they’ll move on and remember your content as being irritating multi-media spam in their noise-filled lives.” Microsoft Advertising and MEC Interaction did some research a while back on context which you can download here. Take the context into account and your message will become more relevant… and so will you.

Age of Conversation

Make it social. Get people involved, for real. Some people find the term conversation overused, I don’t. It still is a very good metaphor – yes a metaphor – about how consumers want to interact differently with brands. I’ll take the liberty to repeat this definition of ‘conversation’ found in Wikipedia: “Conversations are the ideal form of communication in some respects, since they allow people with different views of a topic to learn from each other. A speech, on the other hand, is an oral presentation by one person directed at a group. For a successful conversation, the partners must achieve a workable balance of contributions. A successful conversation includes mutually interesting connections between the speakers or things that the speakers know. For this to happen, those engaging in conversation must find a topic on which they both can relate to in some sense.” And yes it’s a cliche, but that conversation is already going on, you don’t have to set it up.

In the comments of Mitch’s post about ‘Content is everything’ which I referred to earlier there’s also a nice quote made by Kneale Mann putting it like this: “Content is king, context is the glue, community is the soul.”

Anyway, that’s my take. Tell me what’s yours.

ageofconversation, blogging, bringtheloveback, community, consumer, inspiration, internet, marketing, media, social media

advertising, ageofconversation, community, consumer, content, context, distribution, interaction, marketing, social

Euroblog 2008

March 16, 2008 by Kris Hoet 7 Comments

This last Thursday and Friday I attended and participated in the Euroblog 2008 event in Brussels organized by Euprera – the European PR Education and Research Association. The symposium was very much an academic event with a lot of academic speakers and attendees, and less practioners (at least that’s how I experienced it).

That wasn’t a surprise though, as the event was clearly set up to try and have the academia embrace the need to change. Still, sometimes, I felt like I didn’t belong there. Now I don’t mean anything bad with this, there’s just a very clear gap between the way we all approach things. It made me think of trying/testing out the water in a swimming tool. If you’re a practioner like myself you will get ready for the pool, put your toe in to get an idea of the temperature, probably feel like it’s colder than you would have wanted it to be but you’ll get in the water anyway and start swimming. You’ll talk to other people in the pool, maybe about the water, or maybe about that new glide which you then try out as well. This is the way me (and other people) started their blog, signed up for Twitter, Friendfeed, etc etc. After the presentations from the academia, it became clear that they approach ‘the pool’ in a different way. They talk to people outside and next to the pool about the temperature of the water, use a whole bunch of metric equipment to test the water conditions, relate all that info to ideal human body conditions, etc etc (this still fully dressed of course) to work out a project trajectory to get into the water at some point in time.

And I know this analogy is a bit black&white, but I think you get my point. On Friday I sat on a panel myself that was a mixture between academia and practitioners and there the difference was less visible (on the panel itself). The discussion itself with the panel and audience was pretty interesting to me as well. It highlighted once more some of the fears but also strengthened the idea that there aren’t enough case studies to go by. At one point I feel this is just another ‘reason’ to keep away of change as long as one can. But as you (might) know from an earlier post I do feel we have to reach out more to get more people embrace the need to change so maybe we should just see what we can do about it – there really is more than just Kryptonite you know ;)

Don’t get me wrong, I did like the event. Some discussions where pretty interesting, some presentations like the one’s of David Jennings and Martin Oetting where very enjoyable and it was very good meeting up with the Edelman Digital crew: Steve Rubel, Marshall Manson, Rick Murray, … but also David Weinberger or Neville Hobson, the latter whom I met in person for the first time after being in several online conversations before.

bringtheloveback, conference, consumer, influence, internet, marketing, media, pr, presentation, social media, technology

2008, academia, brussels, case study, euroblog, event, panel, pr, report, social media, symposium

Surround video

March 3, 2008 by Kris Hoet 11 Comments

Although it seems like this is pretty much a creative idea, and nothing quite real today, I like it immediately. Good out-the-box thinking from the researchers at the BBC. Imagine how this could bring a totally immersed movie experience into your living room. Or think about gaming, COD4 to name a one for instance, now that would be absolutely amazing.

[Via David Bausola]

design, electronics, games, media, movies, research, technology, video

bbc, game, movie, research, surround, technology, video

Improving online video

February 19, 2008 by Kris Hoet 1 Comment

I’m not such a big fan of predictions like we see them all over on the web at the start of the New Year. There are a few good ones like those of John Batelle for instance, but other than that many predictions sound more like acknowledgement of something that’s already happening today or a wish-list for something we would like to see happen.

One good example is mobile for instance. It’s going to be the year of mobile since 2005 I think and as I said before, 2008 is not going to be the year of mobile either. Or talk about video, I had a discussion with someone recently about online video after a statement that 2008 would be the year online video will get big. That’s just not true, 2007 was that year already. As a counter argument I did say I believe 2008 will be the year in which online video will become more useful, of better quality, with better metrics, better advertising, … you name it.

And that’s what is happening today indeed. Yesterday Read/Write Web reported on the launch of Dailymotion HD upload & playback, including automatic bandwidth detection which allows easy switching to lower quality versions. Check out the HD example in their post. Now I can see how HD quality might not be on top of everybody’s wish-list for online video, but I do believe it’s a must have for future development of online video.

About a week ago, MIT AdverLab reported on a new innovative technology related to video advertising. The technology developed in Microsoft’s AdCenter Labs included tools for content analysis and speech recognition for advanced contextual advertising. (again disclaimer: Microsoft is my employer). Definitely take a look at the video below to get an idea of what they exactly mean with that:

Now as I am in advertising, I’m interested in this but not only for advertising purposes. If you watched the video you will understand that there are also opportunities for websites for instance to relate archived content to in-video content (think news sites) or how the technology can create automatic chapters in a video for more useful video browsing for instance. There are quite a few exciting technology usages you can think of with this new development.

A last improvement will be about making video more searchable. The technology mentioned before will definitely be able to help in that area, but quite a few startups are working in that area as well. A few weeks ago at the LIFT Venture Night we saw Viewdle showing off their approach on this, including face recogniation etc. Neat stuff as well.

Content analysis, speech recognition, chaptering, contextual advertising and content (based on the video – not on title or tags), HD, … Yes, online video is big already, 2008 will be the year in which it will get better.

advertising, internet, media, microsoft, research, social media, software, technology, tracking, video

adverlab, beta, content, contextual, dailymotion, hd, labs, microsoft, mit, msn, preview, recognitation, rww, technology, video, youtube

Any color-blind in the audience?

December 22, 2007 by Kris Hoet 1 Comment

I’ve touched on this before (related to Advertising) and since I’m color-blind myself I hold a strong interest in the topic. Most important fact to repeat out of that earlier post: 8% of all Caucasian males suffer a color vision deficiency. And that might be more than you would expect.

With this in mind I said that it’s not that silly to have your ads tested to see if someone who’s color-blind can see/read everything alright. Same counts for websites obviously, but the most time I personally have problems with it is with presentations.

We all know that every single minute there’s probably someone in the world working on the most horrendous powerpoint/keynote presentation but apart from ugly presentations, some people use texts on backgrounds in a way that I can’t read the slides anymore. And guess what, If you have a reasonable audience, I probably wasn’t alone.

Last week AdLab did a post about this topic again and posted these 2 color wheels. The first one is the color-wheel as seen by a red-insensitive protopane, the second color wheel is a regular one.

So here’s the normal one:

Now it’s very hard for me to say if the first wheel actually represents what I see, since I obviously see both color wheels different then you, but it should give you a good idea. Also read Paul Martin’s post on color-blindness where you can see a whole lot more of comparison images.

advertising, consumer, marketing, media, presentation, technology, tracking

colorblind

Where is agency 2.0?

December 6, 2007 by Kris Hoet 30 Comments

I got the opportunity (I wouldn’t call it luck) to work with many agencies across Europe for all the projects that we’re developing for MSN and/or Windows Live. This year alone my team worked with agencies out of the US, UK, France, Denmark, Belgium, Spain, Italy and The Netherlands and even as we speak the team is working on 5 projects with 5 different agencies.

Why? Or how come, you might wonder. There are 2 reasons for this. First of all not all agencies have the same competencies and I like to chose where I go with each project. And second, we develop quite a few activities for all European markets that initially were created in one of the countries, and so we end up working with the initial agency as well (at least for part of it).

All of this is just an introduction to what I really want to say though. All the agencies we work with have their own competencies, their own way of doing business, their own strategies … and what not. Still they all the same problem. Over time agencies have been able to optimize how to do agency business, the problem is that this optimization is very agency centric and doesn’t always benefit the client (that is me in this case).

Let me give you an example. When an agency develops a quote for a project we ask them, they will look at who internally needs to be involved, how much work there is at it, etc… Since the designer, accountant, senior strategist all have different rates per hour work, they will calculate how much time each of them will have to work on the project times their specific rate and that will be the quote you eventually get. Price looks good and you give your OK to the agency and that’s when the fun starts. When you get the first designs for instance you might not like it at all and ask a new design – mmm – there was only one concept round foreseen in the budget they gave you, that’ll be extra. It will be like that until all goes live are gets launched. And who benefits from this? The agency does, it fits in the way they plan things, but you as a client pay for a solution don’t you. Not for 1 or 2 designs, iterations, copy changes, … or whatever.

Another example is related to outsourcing. I get the impressions that agencies, especially digital agencies, are outsourcing more than they used to. From an agency point of view I can understand. Look at the complexity of all things web and how fast it all is moving. As a result you don’t try and get all knowledge in house, but you work with subcontractors. What’s new? Nothing you might say, if it wasn’t for the fact that subcontractors are also passing more and more jobs on to yet another subcontractor and then that might be a problem. Why? Commission here, commission there, who do you think pays these in the end?

Anyway, with more and more agencies adopting new ways to get the connection between their clients the advertisers and the consumer, I think it’s time they rethink themselves as well and look at how they can serve their clients, their customers a bit better. Just a thought.

Technorati Tags: agency, advertising, marketing, competence, client, model, campaign, europe

advertising, ageofconversation, consumer, internet, marketing, media

Great quotes galore

December 5, 2007 by Kris Hoet 0 Comments

I just stumbled upon an interesting presentation that was made by a Belgian friend of mine who works for Naked Communications in London. The presentation is named: “Great Quotes to Use and Repeat When You Can’t Find a Better Way of Saying It” … and that’s exactly what it is. Maybe you had noticed it already since it’s 5 months old by now, if not check it out. I suggest you download it as well, might come in handy one day… when you can’t find a better way of saying it ;)

And allow me to add a nice one from our chairman Bill Gates:

”We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.

Technorati Tags: presentation, quotes, tomhimpe

advertising, branding, marketing, media, presentation, quote

Announcing the “Blue Monster Show”

October 29, 2007 by Kris Hoet 1 Comment

The Blue Monster Show: now this might become interesting. I’ve got as much information as you about what this is going to look like (that is after watching this video) and probably nobody really knows. To some point, that is part of what made the Blue Monster so interesting to me so far, the fact that you never really know where it is going. Apart from the fact that it is a good conversation starter for better conversations about Microsoft and where the company is going.

Here’s the video announcement of Loic Le Meur and Hugh MacLeod on Seesmic, since that’s where you should be able to find the “Blue Monster Show”. As Hugh states, the Blue Monster isn’t really owned by anyone, which is good. I know that many benefit from it, and that’s maybe even better.