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TED2013: A trip worth remembering!

The last week was pretty amazing. Thanks to TED’s 10 Ads Worth Spreading initiative I spent a few days at TED2013 in Long Beach combined with a day at TEDActive2013 in Palm Springs together with 9 other selected agency folks as well as a few people from TED and Google who are partners in the program. The reason that I got there to begin with was the fact that our agency’s ad ‘Push to add drama’ for TNT was selected as one of those 10 ads. Which is already pretty amazing on it’s own.

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The one thing (to begin with) you have to do after reading this post is to go check out all 10 ads. Some you’ve probably all seen and shared already such as BBH’s ‘3 Little pigs’ for The Guardian, ‘Dumb ways to die’ from McCann or Y&R’s ‘Security Cams’ for Coca-Cola but others will probably new to you as they were to me. ‘Follow the frog’ for instance, from Max Joseph or  Make sure you check them all out, great stuff in there. Pretty cool bunch too.

So there we were. Invited by TED, ready to be inspired and with a packed agenda for 2 days at TED in Long Beach and 1 day at TEDActive in Palm Springs. Both these conferences run simultaneously and show the same content (via simulcast from Long Beach to Palm Springs). In Long Beach where the ‘real’ TED is you will find yourself amongst business leaders, CEO’s, former TED speakers, movie stars, … who are all looking forward to some great talks but also great encounters during the breaks. People will all just walk up to each other, introduce themselves to each other and start talking about what they’ve seen. And how we all know TED as a very exclusive event, the vibe at the event is pretty down to earth which was counter to what I expected it to be.

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At TEDActive the crowd is much younger, I was under the impression that it was also much more international and it felt a lot more creative as well. And what struck me was that even though all talks were via simulcast on TV screens everybody would go inside and watch every single minute of it. During the sessions you would find pretty much no-one outside just chilling in the sun. Imagine that at Cannes Lions for instance – the idea alone sounds to crazy to be serious about it. Very interested crowd, very disciplined and very inspiring.

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It’s too difficult to say which encounter was the best (although the close encounter with Cameron Diaz is worth bragging about ;-)) or which talk was the most interesting to watch. You have to imagine yourself sitting in between the co-founder of Groupon on the one hand side and Blaise Aguera y Arcas (2 time awesome TED speaker himself) listening to Taylor Wilson, an 18 year old that built his own nuclear fusion reactor at 14! How awesome is that?! Not to forget all the conversations with my fellow ad men about their advertising, how they got to sell it to their clients and what they think made it unique. I’m sure other sites will give a wrap up of the most powerful talks, I will probably highlight a few of them later on this blog as well.

I want to repeat myself and applaud all the awesome boys and girls at Duval Guillaume Modem for making such great work. It makes me want to go back to the office and try to make even better work so we can get back in that list from TED so one of my colleagues can experience this for him or herself. Thanks for that. This week was awesome!

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And special thanks to Shanna from TED for the awesome organization!

A condescending blogpost

Social media. The ‘new’ marketing trick with which brands, marketers & agencies have been struggling since about 2005 I wish to believe. It allows for better and more engaging connections between people but also between brands and people. At least that is the whole idea.

As a result, we have brands begging us to like them on Facebook, follow them on Twitter, all so you can be informed even better of what they have to say. The friends/followers race is on, social media consultants all over the world are making good money to help brands to stay on top of their game.

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You should take a look at the Condescending Corporate Brand Page on Facebook. It will help you understand why most of us are doing it wrong. Very wrong. The social media race is all about tactics, nothing about strategy. And it’s definitely not about consumers. Every social media consultant will tell you to post 3-4 times a week (or is it 5-6 times now?), not to forget about Saturdays and Sundays, use images since they tend to work well and make sure there’s enough variance in the updates between news, polls, jokes, … all to delight you and me at the other end of the internet. And it annoys the hell out of me. I actually feel less insulted by 30” commercials than by the average brand Facebook status update these days.

Simply putting a Powerpoint on Slideshare doesn’t make it a social object. All the share buttons in the world aren’t going to make your content spread. It’s not more interesting because it uses Facebook Connect. Using top topicals about the Superbowl or Oscars don’t make your social presence more interesting. And last but not least, there’s no such thing as a free lunch, if you want to get people to talk about your brand or product make sure it’s damn interesting.

Storytelling is the marketing buzzword of today, while it’s actually nothing new. Think about the great TV commercials of all time, that was some really great storytelling. And an average Facebook update definitely isn’t great storytelling. At Duval Guillaume Modem we believe it isn’t just about storytelling, it’s about giving people a story to tell (to each other). Think about what it is you want people to talk about when they think about your brand, and make great content (even if not that often) that stands out and that make people want to like you, want to talk about you.

Why marketers should think more like entrepreneurs

A while ago I did this interview for a new venture of mine (Belgian Cowboys) with Johan Van Dyck. Now before you walk away because you have no idea who that is, you should hear me out. Johan used to be the CMO of the brewery Moortgat which is most known for beers such as Duvel, De Koninck, Vedett, Achouffe, … most of which are sold all over the world. So pretty decent job to say the least, one he did so well he became local Marketer of the Year his last year on the job. And yet, one day he decides to leave this all behind to start his own little brewery. In a market that is in decline and in the country with probably already most beers in the whole world – aka Belgium – that is not an easy one.

It’s not like it was a one-day decision, Johan had become fascinated with the history of beers that had dissapeared, some of which had been hugely popular at a certain point in time. One of those beers was Seefbier, during the 1900′s the most popular beer in Antwerp. But partially due to WWI and II it didn’t exist anymore. Even worse, the recipe was lost as well, nobody knew how it was made anymore. So while at Moortgat Johan went to great lengths to try to find that recipe during his free time. Libraries, old relatives of brewers, … you name it, Johan researched all. And with succes, because he found the recipe and got to make a sample.

What started of as bit of a hobby out of control I presume got really serious then. The beer tasted actually pretty good and he started planning for his own brewery. Something he couldn’t combine with his work at Moortgat obviously so he totally went for his own adventure. Today Seefbier exists again for about a year now and it’s pretty darn good.

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So back to the interview. While we were actually talking about this adventure, marketing, …  a lot of it seemed to related to a kind of entrepreneurial attitude, but from a marketers point of view. Therefore I decided to write it down that way, why marketers should think more like entrepreneurs:

  1. Manage your marketing from the POV of the CEO. Plan as if it were your own money, is if it were your own business. This way you won’t just mark todo’s off your list but you will have to care about the full picture.

  2. Know your product. I know it sounds obvious to many but still not to all. New on the job or new people in the team? Provide a way to make them learn the product very well before starting. Not with slides, but there where the product is being made.
  3. Put the hours in.  If you want to be succesful as an entrepreneur you will have to have your business on your mind all day long. Work doesn’t stop when you close the office door at 6PM. There’s not such thing as a free lunch.
  4. Value entrepreneurship and not just success. This attitude is very different in the US compared to Europe. In the US people value an entrepreneur, even if eventually things don’t work out, you will still get respect for trying. It shows courage and initative. Don’t just value success.
  5. Take risks. You would expect entrepreneurs and startups to be much more careful when it comes to taking risks – it is their own money, their own loan right? And yet that is not the case most of the times. Marketers who work with other people’s money tend to be a lot more for playing on the safe side. Don’t.
  6. Take decisions, give directions. Don’t just distribute all the work incl. all decisions to other people or agencies, in the end it is your business and you’re appointed to be able to design strategy and direct marketing yourself. People can support you on that but don’t just put all the hard issues with other people.

A last thing Johan told me before we finished our Seefbier is something I want to share with you as well. I wondered if he wasn’t scared about the size of his competitors (AB Inbev, Moortgat, …) to which he replied: “The bigger the plates, the bigger the holes. I need big competitors to be able to function. Bring ‘em on.” I like. Good luck Johan!

The opportunity called media

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Traditional media are dead. Well at least according to plenty of opinion makers they are, and have been so for many years already. And while it’s fair to say that some of them are in trouble, or at least facing a whole new series of challenges it’s clear traditional media are far from dead. I actually believe some of the biggest opportunities in communications today are in media, but it is about time to see some action.

Here’s where I believe the biggest opportunities are today in media and why I believe I think there isn’t enough focus on them today. At least not where I live – and it would be dumb to believe that what happens in Belgium is unique in the world so here we go…

Invent new ways of monetization

Instead of using old ways of making money on new media approaches. Guillaume – one of the founders of the agency I work for – once said that banner advertising is what happens when you bring the worst of traditional advertising into digital media and it’s hard to disagree with that. You don’t have to throw away old rules that proved to be working fine with traditional media and their advertising methods, but they just don’t automatically apply to everything new either. When interactive television was announced (‘click the red button’) I had high hopes for the possibilities that it would give me as a consumer… just to find out after a couple of months that tv channels were charging the exact same price of an SMS to every single interaction possible. It became clear very quickly that they had a business going that they didn’t want to lose and that their innovative development was driven by the protection of that business rather than by re-thinking the user experience in this new context. Second screen, DVR, … with every new evolution the drive to protect the old seems to be focus number 1. That’s not how it should be, no innovation will come out of that. Think first about what how you could maximize the consumer experience given a new technology, and then think of (new) ways of making money with that.

Understanding second, third, … screen

Second screen is most of all linked to the television experience. Which is logical, although I wouldn’t make it something exclusive to television either. But that’s not the point I want to make here. There are plenty of second screen experiences available for television stations all over the world as we speak, and yet most of them seem to resolve around taking some kind of advantage of the Twitter activity around the show, possibly combined with some additional content. Other kinds of interaction? Not so much. I find that amazing, especially because there are examples out there of really cool ideas on how to use the second, third,… screen(s) available.

I’ve written about this before, but Kevin Slavin has probably said some of the smartest things I’ve ever heard about this second screen experience. (He has said some of the smartest thing I have ever heard full stop.) Knowing that he is responsible for some of the coolest second screen (avant la lettre) cases ever, it’s silly no to listen to what he has to say. When he gave is presentation “Laughter from nowhere” some 18 months ago at the IAB Congress, he created a bit of a theoretic frame of what it is consumers are looking for concerning the ‘second screen’. People’s main focus is in the main screen, and you need to think about what additional info/activity you can provide that makes the first screen experience better, without asking for too much focus so it doesn’t stand in the way of the main experience. The Twitter chatter about a tv show is only one – and a really tiny – example of what that could be. Check out the case above, it’s 6 years old and still one of the most remarkable I’ve seen so far.

New ways of distribution

Newspapers are print, and have a website, and a mobile site. You tune in on a radio station with your radio, or via the website. You watch tv on your television or snippets via their website. That’s about it. The traditional way of consumption for all of these channels remains the most important, that’s where the money is made but it’s in decline. So we have to think about new ways of distribution. Again especially with television, opportunities are huge I think.

Why especially for television? Because we have only started to figure out how we can get content to consumers via other means. Today the cable provider (or similar) own most of that distribution and it is a bit of a love/hate relationship between tv channels and the distribution company in many countries. What I don’t get is why media aren’t looking at all these possibilities to bypass those distributors. Think about it: Xbox, Apple tv, Connected TV’s, … there are so many devices in people’s homes that you can use to distribute your content that I really don’t understand why none of the media I have access to are using these.

And it’s not alone for television. I can get the national newspapers on my iPad… and they are updated every day around midnight. For realtime updates I have to go the newspaper’s website. Makes sense to you? Not to me it doesn’t.

Build brands instead of channels

Almost every brand I have ever worked for dreams of using lots of traditional media to build its brand. It still seems the best way to get in front of a lot of people’s faces, the get a lot of attention at the same time. And maybe rightfully so, if used in the right way. Is it then such a big jump to say that this would mean that media brands should actually be the biggest brands then? They can use traditional media all the time, as much as they want, they are the media!

But we know they’re not. Could it be that that’s so because they are building channels more then they are building brands? I think that’s what’s going in. They all have a channel that works/worked really well, and some new ones that are still improving. So they keep the channel that works best, while investing little in the new ones. If they were building brands, and people would really choose for a strong media brand, wouldn’t you think the channel becomes less important? People would look for it and consume it the best way possible? I do think so.

Do you agree? Or maybe not? Or do you want to add an opportunity that you think I missed? Let me know in the comments, I’d love to open up the discussion around the topic.

Why you should be using short-form video in your online communication

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I’ve been a close witness to some of the impact short-form video has had on campaigns I was involved in. Small campaigns like the launch of IKKI.be (which most of you will be unfamiliar with) where the video was responsible for creating so much buzz within the target audience that we had reached the platform sign-up target within days instead of months. Or campaigns where the video travelled the world such as we experienced with “Bikers” for Carlsberg or “Push to add drama” for TNT.

All of these (and other) cases made me get a firm believe in short-form video used within online communication strategies. Fast Company believes the same – read “Why Short-Form Video is the Future of Marketing” – where they highlight some key reasons why that is the case:

  1. More and more users are consuming their video entertainment online
  2. Marketers are using video to engage with social media audiences
  3. Barriers to entry are low
  4. Quality is expanding quickly
  5. There are plenty of avenues for dissemination

All true, but apart from the 3rd point, all of these are mostly observations of what is happening and not really reasons of why it is happening. So I agree, but I think they are missing the point a bit.

Video is a very rich audiovisual experience but it allows brands as well to keep control of the story in a time there’s no more control. You can craft a message in such a way (editing, music, …) that you get the maximum effect and when people share it they share it generally for the full 100%. So basically if you’re doing a good job, people will share your video content adding comments etc so taking over control – but not over the message, because when it is consumed again, it will be again exactly how you as a producer crafted it in the first place. That is what makes it very powerful for online communication, the combination of this fact with the knowledge that more and more people consume online video entertainment.

This doesn’t mean video should always be the center piece of your communication online, but try to get video in that communication in some form as much as you can. It’s pretty powerful.

My 2 cents

Agency of the year. And what a year it was!

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What a week. What a month. What a year. Exactly one year ago we announced that Duval Guillaume would merge it’s Brussels and Antwerp offices into one called Duval Guillaume Modem (in Antwerp). When I look back at the interview both our Executive Creative Directors did with ‘De Morgen’ then I read:

“It’s time for the next step: to be the first Belgian agency to play a real part internationally and again write advertising history.”

We’re not there yet, but we certainly made a good step in the right direction. Last week at the Cannes Lions our agency won 8 Gold Lions, 4 Silver, 2 Bronze and the Media Agency of the Year award. A new Belgian record that placed the agency at the 6th place worldwide in the final agency ranking at the festival.

All of that only 2 weeks after we already won the Belgian Creative Agency of the Year award at the 2012 CCB Awards. And 7 months after winning the Digital Agency of the Year award for the second year in a row. Proud. Very much so.

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Yes it’s been a lot of hard work for everyone at the agency. But what a reward. Being celebrated by the industry both locally and internationally for the work is just friggin’ awesome! What a good way to celebrate my 3 year anniversary at the agency :-)

Create value & value creative

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When Lee Clow speaks, you listen. The man renown for his work on Apple and Absolut at TBWA/Chiat/Day talked about his thoughts on agency compensation a few weeks ago in a video for an event organized by the 4A’s.

In the video he talks about how good creative ideas can be very valuable brand assets and that other than in most creative industries (media, artists, …) you don’t get paid for the value of what you create:

“Unfortunately, in our business, we get paid like we’re doing our clients’ laundry. We haven’t figured out that the ideas that we create can become a very powerful asset to the brands we work for. Many of the ideas — whether they be slogans or advertising forms and styles or a voice that we create for brands — could be listed on the balance sheet of our clients as an asset with millions and millions of dollars in value.”

I think he’s right to the point that the power of good creativity gets undervalued. Good creative and good results go hand in hand and therefore it’s important for businesses to realize that it’s not something you can commoditize, like Mr. Clow mentions in the video. We should – together with our clients – work out different ways of valuing ideas though:

“We’re supposed to be a creative business, but I think we have been probably the least creative industry in the history of the world in terms of figuring out how to get paid.”

With businesses under pressure due to the ongoing crisis there seems to be an always bigger focus on the end (marketing) product – what you see is what you get. The time or talent needed to make the best creative possible are often ‘invisible’ to clients which results in what Mr. Clow talks about in his video.

This also puts pressure on the client -  agency relationship, something which doesn’t lead to the best results either as shown by Frank Shuring at the ‘My message in your brain’ conference (NL). His neuroscience research showed that better client – agency relationships directly lead to much better results. Surprised? Not really. Sounds obvious, so now let’s make it happen. And let’s discuss what it is that both sides value most, so we can get out of this crisis together.

A lesson from Steve Jobs

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I just finished reading Steve Jobs’ biography. It took me a while to read it but I’m happy I bought it. I wasn’t all that sure in advance, and not because I used to work at Microsoft once, but because I just didn’t want to read a book about how great everything at Apple really is thanks to the genius etc etc.

It’s not at all like that. The book manages to give a very real – at least it feels that way – image of Steve Jobs and very human, much more human than how your regular fanboy will be talking about him. And that made it interesting. You get a better idea of how he really was, about the things that made him great, about the people that have been his mentor, about how he often wasn’t really such a nice person, about the genius, …

I made quite a few notes while reading the book, notes about things and ideas that I recognized or that I should look into a bit more. One of those things was the Apple Marketing Philosophy that was written down by Mike Markkula. Short but crystal clear.

  1. Empathy – that intimate connection with the feelings of the consumer to truly understand their needs better than any other company
  2. Focus – eliminate all of the unimportant opportunities in order to do the best job possible
  3. Impute – a company should convey its values in everything it does, from packaging to marketing because ‘people do judge a book by its cover’

You should read the book. Seriously. Not because you want to find out what an epic genius Steve was or anything like that – but because just like Steve you should steal from the best, see things with new eyes, work hard to make them different and don’t stop until they’re perfect. Respect.

My next book? Indeed – Steal like an artist, by Austin Kleon.

Presentation madness

Powerpoint, Keynote, … it doesn’t really matter much which piece of software you use to make a presentation. Trust me, there’s only little the software can do for you to make your presentation better, let alone good.

I get my fair share of practice making presentations since I make a few per week, but I also get to see a lot of presentations at events, with clients, suppliers, etc. The list below is an overview of my rules of thumb for creating good presentations.

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The audience

First things first. Who are you talking to? It’s probably what bothers me most at conferences, all too often you see a presentation that is not at all tailored for the event. It’s more about what the presenter wants to say versus what the audience came down to hear.

But this doesn’t only count for conferences of course. Also when you’re presenting to your team, your boss or client(s), whatever the situation may be, the audience is key for what and how you will present. What is it that the listener wants to see? What do they expect? What is the context of this presentation? Trying to understand that is like a third of the success of your presentation.

The purpose

What is the reason for the presentation? What’s the goal? What was the briefing or what are you trying to get out of this? New business, an extra headcount, an extra effort from the team, understanding for a difficult decision, buy-in on a company vision, … How many times do you listen to or read a presentation and wonder: what’s the point? The presentation looked nice and all but don’t ask me what it was about.

What’s the point that your are trying to make? I think it’s important that you define the key take-aways well in advance. They don’t have to be crystalized (there’s room for that later in the process) but you need to have a good idea of what it is you want people to remember after the presentation. What it is you want to send them home with.

What is basically the end of the presentation is something you need to define at the start of making it. It’s where you need to build up to and it’s your first check on whether the presentation is in line with purpose you’re making it.

If you want me to do something, you better make that clear so I know what it is that you are looking for.

What do you need to get there?

So you know what your audience came down to see and you defined what it is that you want them to home with. Next step is to think of all the elements you need to have as key ingredients for your presentation.

Think of it as tearing out magazine photo’s before you can start making a collage. You have an idea of the end result and gather photo’s that you think will help you build a story to get there. With presentations it’s the same. Think of all the things that could be helpful to make your point. Quotes, articles, schemes, graphics, ideas, … and lay them all in front of you so you can see which ones you think you could use most.

Turning it into a story

Start with setting the scene. All too often I see a presentation that jumps right into a topic and only by the 3rd slide you figure out what the presenter is actually talking about.

“Bad storytelling is beginning, muddle, end.” (Philip Larkin – poet)

This is probably the most important part of your presentation. You know where you want to land with this, but how do you build up to that point? How do you make it so that within the timeframe that you got, you bring your story/presentation in the most powerful way? Will you start with laying down the problem? Or with the conclusion? There are many ways in building a great story and it’s up to you to figure that one out, but make sure you spend enough time on it. Make sure that you cut out all that is not necessary to make your story come to life.

Using post-it notes to lay out a grid of ideas in front of you and order them is a common trick but a really good one, and one that I also use when building more complex presentations.

Design

I love a nicely designed presentation just as much as everyone else. I don’t think it’s key to a good presentation though, it sort of adds an extra quality to it. Too many people seem to think design is amongst the first things to get right – that’s really not how it’s supposed to be. Some of the best presentations I’ve seen at conferences were of the worst design you can imagine… including Comic Sans.

Make sure the fonts are correct, the typo is the same throughout the presentation, the photo’s are aligned, … these are all easy to do and make the presentation from not looking sloppy. A great design doesn’t make it a better story, so make sure this is not where your main focus is. Or let me say it like this – a presentation full of quotes on a photographic background per slide is not a good presentation, just saying.

Check it

It’s ready so give it a swing. Go over it, maybe with a colleague or someone close to the topic, and see what you (and they) think about it. Did they see the point you were trying to make? Was it clear how you tried to build up to that? Did you feel comfortable with the story? Isn’t there anything missing or isn’t there too much you’re trying to say? The stage is a terrible place to figure out whether you made a good presentation or not, so make sure you got that checked before.

Another check that you need to perform is timing. I hate it when people don’t respect their timing, it’s a simple thing but a form of respect that you don’t abuse the slot that you were given for your presentation. Often people give presentations that aren’t specifically tailored to an audience nor a certain time slot and you can tell from the very first minute that that is the case. Don’t do it. If you want your story to come over right, you need to manage it within the time that you got. It’s different for everyone but I mostly count around 1.5 to 2 minutes per slide, which gives 15 to 20 slides max for a 30 minutes presentation (without title or exit slide)

Bonus check

Sometimes the organizer asks the audience to give feedback on the conference and when they do make sure you get the feedback on your presentation. You might learn something from it. And in case it’s a public event, check out Twitter after your talk as well. And don’t just look for kind words, but for what people tweeted about the presentation, see if are the key elements of the presentation, see if it are those things you wanted people to remember (and share).

Good luck.

The #ASS of Kris Hoet

Okay, I’ll admit, Tom De Bruyne made me do it. About a week ago Tom and Astrid – founding partners of Sue Amsterdam – organized The Awesome Slideshow in Boom Chicago (Amsterdam):

“10 inspiring speakers from the creative industry share their favorite stuff they
found on Twitter. Get inspired in one afternoon with a top-selection of awesome
ideas, thoughts, actions and campaigns.”

Hashtag for the event: #TheASS. Here’s my presentation and underneath you will find a little bit of background with the video’s, why I chose them for this presentation. (Video’s are all in the presentation)

Do mess with perfection. It’s the campaign line of the new Ford Mustang (check out their app btw) and I chose it because it’s more in tune with the idea I have around experimenting than the often used “fail harder” line. Why? Because “fail harder” all to often seems to result in a mediocre output and I don’t think that’s right. Do mess with perfection does a better job at making sure you experiment but with the end goal to make something awesome. Not mediocre. What do you think “fail harder” would look like in Jeb Corliss’ stunt? Therefore the ‘Grinding the crack’ video.

Big data. I love data. Not like an analyst or a statistics guy but because of what you can learn from data… if you’re looking at the right thing. Data visualizations are very welcome in helping you understand data – and then I don’t mean all these 15.000 pixel long infographics that show up on a daily base. I used some examples in my presentation, once including a tool you can download here: IOgraphica.

Gamification. Not games. Not contest. But fun game inspired elements to deploy on real life. Like what they did in Chromorama with the London Subway.

Known + Unknown. What happens when you combine knowledge from offline shopping behavior with online analytics methods. Awesome this Shopperception video – again see presentation.

Hackable. Kinect showed us once more, almost all year long, that you’re better off making things so that people can explore beyond the initial purpose of what it was made for to begin with. It might inspire everyone.

Laughter from nowhere. Kevin Slavin learned us to look at second screen in a totally different way, too bad his presentation from last year’s Think Digital congress isn’t online where he talked about that. I used the example from Clik just to show that most of our second screen thinking is really too basic.

The world is our canvas. Although the example in the presentation is a quite literal example, the point I wanted to make was that there are no more limitations to what we can do, that ‘out of the box thinking’ has never been so valid as today. There is no frame, the world is our canvas.

DIY 2.0 3D printers, open source code, Arduino, … it’s incredible what people like you can me can make today. We already have more democratic ways of promoting ourselves – thank you web 2.0 – but today we also see the same principles being used to fund as well as fabricate ideas. And that’s awesome.

The last video – of Casey Neistat, yes the same guy that made that Nike video – because it’s fun and it reminds us that everyone with a good idea can get noticed.

Key take away – It always seems impossible until it is done. Something we remind ourselves of at the agency as well every time someone presents us with an idea that looks impossible :-)

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