Archive | February, 2009

What I got out of Twitter – Part II

About a year ago I wrote my first (and probably only) post about Twitter so far, it was based around what I had learned from using the service up to the time of writing. During a conversation I had last week I thought about this post again and decided to look it up again… only to notice that much of it hasn’t changed at all.

It still are the Twitter users that make the service better both in adding features, applications and services. Think about features such as hashtags, RT, … mostly incorporated into most clients now. Some of you will be using Tweetdeck, I still hang on to Twhirl (that new search ‘activate’ feature is a killer!) but there are many many others. And finally things like Twitter Remote or Mr. Tweet are really powerful services. The last service is also good proof it really is the community that makes things better here, have you ever taken a look at Twitter’s own Suggested Users Feature?

People still focus too much on quantity vs. quality with constant chatter about number of followers, number of tweets, … and I still believe like I said back then that you don’t make better conversations by following everybody back. It’s just not true… and it’s therefore not all that suprising to see that people like Loic are actually cutting back on that.

Has nothing changed then? Sure it has. We’ve started to re-tweet aka RT, something I like and then again not. Sometimes a RT is expanding the network on a good topic which is good, sometimes it feels like the sender just wants you to know they’ve seen ‘it’ as well. And often it feels like the Retweeter’s reasoning is more to make sure the sender of the initial message notices you versus you actually trying to share interesting stuff to your audience. Like an alternative to an @reply almost.

Another personal change is that I’ve now (via the Live Writer add-on) linked my blog feed to my Twitter account, something I said a year ago is not done. I guess I was wrong, although it’s mainly the notion that people start putting something like {blogpost} in front of such tweets that got me convinced there’s a right way in doing this.

What else has changed? We got spam, auto-DM’s and a lot more tricks that try and build audiences by following and immediate unfollowing etc. Not sure who thinks that stuff really works but just like many other popular services there are some annoyances that we’ll just have to deal with.

Still very much hooked, so that hasn’t changed at all ;)

Enhancing search

Just installed WebMynd Firefox extension today, based on the post about it on digital inspiration. I like what it does, when I search now I get some additional search results from other services right there next to the main results – like this:

webmynd

And yes I used a little vanity search as an example, you gotta use something right :). You can easily add other services you want to have in that right column, from the list of services available on top of it. Since you always get the additional WebMynd powered results when you do a search, you don’t have to go to another URL or anything, just using type the query in your browser’s search box and this is what you get. Very nice. Worth giving a try, as is Live Search by the way ;)

Update: There is an IE plugin for WebMynd as well, just open the browser of choice and you’ll get the right download option.

I’m listening…

But do you care? Did you really want to have a conversation to begin with? Well maybe not you you, but consumers in general? With all the talks about companies and their need to be part of the conversation etc… I get all that, I’m a believer and everything. But what about the consumer? Does he really want to have that conversation? Sometimes I believe they don’t, or at least not everyone does. Sometimes people just want to shout out, make a statement, … without expecting, hoping or even wishing for an answer.

Kris Hoet
Photo by Joi Ito – taken at the SIME08 Blogger Meetup

It was the Facebook discussion during the Kinepolis blogger meetup that got me thinking about this again, but it’s something I experienced on quite a few occasions myself. Someone calls out for support, feedback, … or complains about something on their blog, Twitter, etc and you reach out to see how you can help. I would say that in +50% of all cases you never get an answer back.

Therefore my question. Don’t get me wrong, I’m not pessimistic about ‘the conversation’ and believe companies should do a better job at listening, I’m just saying that sometimes consumers also just want to talk to/about companies and that they’re not always interested in listening to what those companies have to say in return.

About building your network

Networks like LinkedIn seem to benefit quite a bit from the recession. People unfortunately are losing jobs and need to look for new opportunities, for which the network asset is very important. The problem is that many start building the network when they need it and that’s a common mistake. You should build it when you don’t really need it, so it’s there when you actually do. Here’s what I do, maybe there’s something in there for you as well.

LinkedInNetwork
Image courtesy of GustavoG, actually presenting the FlickrVerse

#1 Build a network based on people you know

I believe that your network on LinkedIn (and others like Xing) is only really valuable when you build it with people you know, people you have actually met, spoken with, engaged with, … any kind of interaction that was big enough for people to remember you. This connection can be face to face, online, over the telephone… but when you send these people an invite to join your network, your name should at least ring a bell. The reason this is important is that you want to count on your network when it matters. If your connections don’t know who you are or how you connected, why would they ever pass on a message to others? Why would they ever introduce you to one of their contacts? Your connections are the key to the second and third degree network, so make sure those connections are real.

#2 Strike the iron while it’s hot

You’ve met some interesting new people at a conference? You just ended a call with someone that you will probably do business with? You’ve been having a few discussions with someone online lately? First thing on the to do list – look them up on LinkedIn and send out an invitation (referencing how you connected if you think it’s appropriate). Now this is not a suggestion to quickly ‘run into people’, get their business card so you can say you ‘connected’ and invite them onto your network. Not at all, but if a real connection was made, you should solidify it ‘digitally’ and not wait to long before doing so either. After people accept I always download the vCard to my local address book, as it adds the person’s birthday to my calendar – always good to know.

#3 People change, how about your address book?

People change titles, jobs, employers, … and it’s important you know about this. Luckily networks like LinkedIn are amongst the first places for people to communicate changes like these, especially when they are related to the professional life. It’s not like you will go check out the LinkedIn homepage on a daily pages to track these changes, but LinkedIn add-ons like the Outlook Toolbar basically offer this kind of functionality for you. Every once in a while I will open up my LinkedIn Dashboard in Outlook and in there I can see all people that have made changes to their profile and I get the choice to update the contact info automatically in my local address book.

linkedindash

#4 Network overlays – use it

Although my own rules for connecting with people on LinkedIn are not 100% the same as those on Facebook, and the reason for connecting on Blip or Flickr are different from other networks – there will always be an overlay. And sometimes you can benefit from that overlay, I’ll give you one example. Using programs such as Fonebook will compare your local Outlook address book with your connections on Facebook which will allow you to add additional data from Facebook (like the person’s photo for instance) to your existing Outlook contacts. I’m sure there are other examples of using the network overlays as well.

#5 Avoid spam

The biggest source of ‘spam’ these days seem to be your friends. Stronger connections will help avoiding much of it but still, sometimes it’s just powered by laziness. When you want to invite friends to a certain group on whatever network you most likely have 2 options – pick those friends that might be interested (takes time) or ‘select all’ (the faster solution). A lot of people tend to do the latter, knowing for a fact that you will ignore if needed but that is not the best option. Choose wisely amongst your network, there’s a limit to ignoring things as well.

That’s how I do it anyway, feel free to discuss.

Future of advertising in one afternoon

Sean Howard and Gavin Heaton pointed me to this rather interesting Slidecast on the future of advertising. And I agree with Sean it’s maybe not all complete on the real opportunity but nevertheless a good presentation, worth  watching:

And of course – if THE Craphammer and THE Servant of Chaos both like it, it’s got to be good right :)

TechFest ‘09

Microsoft Research is currently having it’s annual gathering in Redmond, showing the world some of the latest projects they’ve been working on – TechFest 2009.

“TechFest is an annual event that brings researchers from Microsoft Research’s labs around the world to Redmond to share their latest work with Microsoft product teams. Attendees experience some of the freshest, most innovative technologies emerging from Microsoft’s research efforts. The event provides a forum in which product teams and researchers can discuss the novel work occurring in the labs, thereby encouraging effective technology transfer into Microsoft products.”

Basically a lot of geekery, but worth watching. One of the projects that was shown yesterday which I found rather cool is panoramic video stitching software – Qik meets Photosynth as TechCrunch calls it (although it’s probably more Qik meets ICE* but anyway). Check out their video:

*ICE is short for Image Composite Editor, an advanced panoramic image stitcher which is also coming from Microsoft Research and worth a look on its own (free download).

Kinepolis meetup

My old friends at Kinepolis invited me over for a blogger meetup 2 weeks ago, something they had set up together with Proximity BBDO (represented by the one and only ‘Druppels’) and Adhese. I wasn’t too sure what to expect, but given the fact I worked at Kinepolis myself for some 7 years I had more than enough reasons to go check it out.

I don’t really want to cover the content of the meeting (as others have done that already) but I was mostly interested in the approach of the company towards the community. And the commentary after.

Kinepolis
Photo by Dipfico

I once wrote a post called ‘not for sale’ and featured it in my side navigation since then. And then people started asking me why I don’t like advertising on my blog… I tell them to read it again, it’s not what I’m saying. The whole social media approach, the whole thing about being more consumer friendly, about engaging in a conversation, … is something that needs to be in your soul so to speak. A lot of companies get some recognition because ‘they get it’ whereas they just started using social media technologies to do one way communications. Sigh. I like genuine innovation, genuine openness… and yes even when you could argue about why it didn’t come any sooner.

Kinepolis is a company that gets it, maybe late but they showed me they do. Why? Because of the genuine openness and honesty of the conversation we had with the Kinepolis management during the meetup, including their CEO. The 20-some bloggers present at the event will probably agree, when was the last time you had such an open conversation with the CEO of a company the size of Kinepolis? Very curious to see how this will evolve, I guess that’s where I still can go wrong. At least the goodwill is there…

Looking at the commentary after the event I realized even more people don’t seem to make the distinction between ‘I approve how they did this’ and ‘I will now believe whatever they say without thinking’. Did I buy everything they said at that event? Did I think they are now all saints? No. But they did show in a very honest way what their plans are and how they want to have this conversation. I liked that a lot. And for the naysayers, if you really care about this just tell Adhese about it and there’s no reason why you couldn’t be part of this.

There were only 2 things I missed really, one being some more food and the other one a demo of the big screen gaming they do because I always loved that. There’s really nothing that beats playing COD or other on a 24 meters wide screen in full THX Dolby Surround sound ;)

A survey about love

My wife and I we don’t ‘do Valentine’. We don’t seem to be very representative for the country we live in though, as data shows that celebrating Valentine’s Day is more popular in Belgium than anywhere else in Europe. We’ve done a survey on that topic (together with Cross Tabs) on MSN/Windows Live in 16 EMEA countries which had over 78.000 respondents (Updated with link). We thought that with Valentine’s Day coming up it would be interesting to find out how flirting & dating has evolved in the digital age that is the 21st Century. And given the current crisis we were also curious how much that would impact your Valentine’s celebration. All of that resulted in some interesting data and I decided to put the key highlights in a presentation for your viewing pleasure:

People clearly find it easier to say ‘I love you’ over email, IM or txt messages than face to face as also this research points out (from the press release):

“The majority of people across Europe (66%) admit that they find it easier to flirt over IM than face-to-face, with shy South Africans much preferring this method of flirting (78%) closely followed by Arabia (77%), Turkey (76%) and Ireland (72%). Saying ‘I Love You’ for the first time is never easy, so it comes as no surprise that 1 in 3 have actively declared their love for someone over instant messenger rather than face-to-face. Cupids in the Netherlands (61%), Denmark (42%), Portugal (41%) and Spain (40%) top the league table for saying ‘I love you’ in cyberspace.”

Like I said earlier we also looked at how much impact the recession would have on the spending for Valentine’s Day and although that day is traditionally a time to ‘splash some cash’, spendings in most countries will fall by almost 10% on average (see table below). I couldn’t help noticing though that European men spend on average 33% more on Valentine’s Day than European women ;)

lovesurvey

There was a lot more data about this per country and everything which I obviously can’t all post here, but I should be able to point you to the right direction in case you’re wondering about more details (participating countries in the table above btw.). Once I get a link to the press release (which has also more data) I’ll add it right here as well.

Update: Here’s the press release with some additional data

The point cloud

This is so cool, it’s not the first time I’ve written about Photosynth but while I was playing with this new Silverlight viewer for Photosynth I got a little into this ‘point cloud’ views and again, must say that this really is awesome.

So I’m looking at this Photosynth (196 photos and 98% synthy – so a good one) and look at one of the photos in the collection:

synth1

We’ve all seen that right? ;) Then if we press ‘P’ we switch the viewer to this point cloud mode resulting in:

synth

And that – and this is the really cool part – will enable you to look at these objects from an angle that you actually don’t have photos of like this:

synth3

Yes Photosynth remains one of the coolest things I’ve ever seen. Go check it out for yourself.

Mini augmented reality

Mini has created a fantastic ad that is truly engaging using some augmented reality technology. Just watch this:


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